FAQ
Frequently Asked Questions (FAQ)
Orders
How to place an order on your site? To place an order on our site, follow these simple steps:
- Select the products you wish to purchase and add them to your shopping cart.
- Proceed to payment using one of our secure payment methods.
- Once your order is confirmed, you will receive a confirmation email with the details of your purchase.
Can I change or cancel my order after I've placed it? We do our best to process orders as quickly as possible. If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request, depending on the processing status of your order.
Payments
We offer several payment options for your convenience:
- Credit and Debit Cards : We accept Visa and MasterCard.
- Cash on Delivery : Pay directly when you receive your order.
- Bank Transfers : Contact us for our banking information if you prefer to make a transfer.
Make sure to choose the payment method that suits you best during the ordering process.
Delivery
What are the shipping costs and delivery times? Shipping costs are calculated based on the weight of your order and your shipping address. Delivery times vary depending on your location, but we aim to deliver your order as soon as possible after payment is confirmed.
Do you offer international shipping? Yes, we offer international shipping. Shipping costs and times may vary depending on the destination country.
Returns and Exchanges
How do I return an item? To return an item, contact our customer service team to obtain a return authorization number and follow the instructions provided. We will assist you throughout the return process to ensure a hassle-free experience.
Contact
How can I contact you if I have further questions? You can contact us via our contact form on our website, by email at infos@jackhammer.ma , or by phone at +212 537 675 450. Our team is here to answer all your questions and provide you with the necessary assistance.